# FAQ | Pine Peak Creatives > Answers about Pine Peak Creatives: pricing, where we work, who owns your site, and how each service works. URL: https://pinepeakcreatives.com/faq 1. [Home](https://pinepeakcreatives.com/) 2. FAQ FAQ # Questions and answers Can't find your answer? Email [Contact@PinePeakCreatives.com](mailto:Contact@PinePeakCreatives.com). ## Working with us ### What does Pine Peak Creatives do? We build websites for small businesses and set up the follow-up behind them: CRM, instant replies to new leads, quote follow-up and review requests. We also build websites for other agencies under their brand. ### How much does it cost? Every project is quoted. Tell us what you need and we'll send a fixed price in writing, in USD, GBP, EUR or CAD. ### Where do you work? We're a US-based team working with businesses in the US, UK, Europe and Canada. Our hours are 8 a.m. to 7 p.m. Eastern Time. ### Do you work on sites you didn't build? Yes. WordPress, Shopify, Webflow, Squarespace, Wix, GoDaddy or custom. ### Who owns the website? You do. Your domain, site, accounts and data stay in your name. ### How fast do you reply? Within one business day. ### Do you work with agencies? Yes. We build and maintain sites for agencies under their brand. NDA available, and we never contact your clients. ## [Website Builds & Custom Apps](https://pinepeakcreatives.com/services/website-design-custom-apps) ### How long does a website take? Most take 6 to 8 weeks. It depends on the number of pages and what the site connects to. You get a timeline in writing with your quote. ### Will a redesign hurt my Google rankings? Not if it's done properly. We redirect every old page and carry over what already ranks. ### Which platform should I use? The one your team can manage. We'll recommend one and explain why before you decide. ### Who owns the website? You do. The domain, hosting, files and accounts stay in your name. ### Do you write the content? We can. Or send us your notes and we'll turn them into clear pages. ## [Website Maintenance & Security](https://pinepeakcreatives.com/services/website-maintenance-security) ### Which platforms do you maintain? WordPress, Shopify, Webflow, Squarespace, Wix, GoDaddy and custom sites. ### What if my site gets hacked? If you're on a plan, we clean it, restore it from a backup and close the gap that let it happen. ### Do you look after sites you didn't build? Yes. Most of the sites we maintain were built by someone else. ### Can I ask for content changes? Yes. We agree what's included when we scope your plan, so there are no surprise bills. ### How much does it cost? It depends on your site. Tell us about it and we'll send a fixed monthly quote. ## [Dedicated Maintenance Team](https://pinepeakcreatives.com/services/dedicated-maintenance-team) ### How is this different from a maintenance plan? A maintenance plan covers upkeep. A dedicated team adds an account manager, monthly project work and priority help. ### What counts as urgent? Anything that stops leads or sales, like the site being down or a broken form. ### What hours do you work? 8 a.m. to 7 p.m. Eastern Time. That overlaps with the afternoon in the UK and Europe. ### Can the plan change? Yes. We review it with you and adjust as the business grows. ### What if we stop working together? Everything stays in your name, and we hand over access and notes. ## [Lead Generation Optimization](https://pinepeakcreatives.com/services/lead-generation-optimization) ### Do you run ads? This service is about your website. If you run ads, we make sure the pages they send people to turn clicks into calls. ### How soon will I see results? Simple fixes can help within weeks. SEO takes longer because Google needs time to re-rank pages. ### Do I need a new website first? Usually not. Most sites can be improved as they are. ### Does tracking work with cookie rules? Yes. We set it up to respect consent in the UK, EU and Canada. ### How much does it cost? It depends on your site. Tell us about it and we'll send a quote. ## [Google Reviews & Local Presence](https://pinepeakcreatives.com/services/google-reviews-local-seo) ### Can I ask customers for reviews? Yes. What's not allowed is fake reviews, paying for reviews, or only asking happy customers. We ask every customer the same way. ### Can you remove bad reviews? Nobody can remove honest reviews. We help you flag ones that break Google's rules and reply well to the rest. ### Do you need access to my profile? Yes, as a manager. You stay the owner. ### Are review texts allowed? Yes, with the customer's consent. We set it up to follow the rules in your country. ### Do you cover Trustpilot or HomeStars? If your customers check them, yes. ## [Google Local Services Ads](https://pinepeakcreatives.com/services/google-local-services-ads) ### Am I eligible? It depends on your business type and country. Local Services Ads run in the US, Canada, the UK and several European countries. We check on the first call. ### What does it cost? You pay Google per lead, and the price varies by trade and area. Our management fee is quoted separately. ### How is this different from Google Ads? Google Ads charge per click. Local Services Ads charge per lead and connect the customer straight to you. ### How long does verification take? Google runs the checks, so timing varies. Often a few weeks. ### What if I miss the call? The customer gets an instant reply and your team gets an alert, so the lead isn't wasted. ## [Brand Identity & Sales Collateral](https://pinepeakcreatives.com/services/brand-identity) ### Do I need a new logo? Not always. If people know your logo, we often refresh it rather than start again. ### What do I get? Logo files, colors, fonts, a short guide, and templates for proposals and quotes. ### Can you keep our current logo? Yes. We can build everything else around it. ### Who owns the files? You do, once the project is paid. ### How much does it cost? It depends on how much you need. Tell us and we'll send a quote. ## [Social Media Presence](https://pinepeakcreatives.com/services/social-media-management) ### Which platforms? The ones your customers use. Usually Instagram, Facebook or LinkedIn. ### Do you make the posts? We make the templates, plan the calendar and write captions. Photos of your real work do best. ### Do you run paid ads? We can include paid promotion in campaigns. It's agreed in your quote. ### Who answers messages? Your team, with instant auto-replies if you want them. ### How do you measure it? By messages, calls and booked work, not likes. ## [CRM & Follow-up Systems](https://pinepeakcreatives.com/services/crm-follow-up-systems) ### Which CRM do you use? The one you have, if it fits. If you don't have one, we'll recommend one, such as HubSpot. ### Will auto-replies sound robotic? No. We write them with you, in your voice, and keep them short. ### Is automatic texting legal? Yes, with consent. We set it up to follow the rules in your country. ### Can you move us off spreadsheets? Yes. We import your contacts, jobs and quotes. ### How do we know it's working? Watch one number: how many minutes it takes to reply to a new lead. It should drop fast. ## [Custom Workflow Automation](https://pinepeakcreatives.com/services/workflow-automation) ### What tools can you connect? Most common ones: CRMs, calendars, email, forms, accounting, payments and team chat. ### Do I need new software? Usually not. We start with what you already pay for. ### What if something breaks? Each automation alerts us if it fails, so nothing goes missing. ### Will this replace my staff? No. It takes the boring part off their plate. ### How much does it cost? It depends on what you want automated. Tell us and we'll quote it. ## [AI Integrations](https://pinepeakcreatives.com/services/ai-integrations) ### Will AI talk to customers on its own? Only as much as you want. We usually start with drafts a person approves. ### Is my data safe? We only connect what's needed and show you where data goes before anything goes live. ### Which AI tools do you use? Whatever fits the job and your current tools. ### Is it worth it for a small business? When it saves paid hours or wins leads you'd lose, yes. We start small. ### Do I need a CRM first? It helps. We often set one up first. Next step ## Let's get you more customers. Book a 20-minute call. We'll look at your site first and tell you what to fix. [Book a 20-minute strategy call](https://pinepeakcreatives.com/start) [Get a free website & lead audit](https://pinepeakcreatives.com/free-website-audit)