Working with us
What does Pine Peak Creatives do?
We build websites for small businesses and set up the follow-up behind them: CRM, instant replies to new leads, quote follow-up and review requests. We also build websites for other agencies under their brand.
How much does it cost?
Every project is quoted. Tell us what you need and we'll send a fixed price in writing, in USD, GBP, EUR or CAD.
Where do you work?
We're a US-based team working with businesses in the US, UK, Europe and Canada. Our hours are 8 a.m. to 7 p.m. Eastern Time.
Do you work on sites you didn't build?
Yes. WordPress, Shopify, Webflow, Squarespace, Wix, GoDaddy or custom.
Who owns the website?
You do. Your domain, site, accounts and data stay in your name.
How fast do you reply?
Within one business day.
Do you work with agencies?
Yes. We build and maintain sites for agencies under their brand. NDA available, and we never contact your clients.
Website Builds & Custom Apps
How long does a website take?
Most take 6 to 8 weeks. It depends on the number of pages and what the site connects to. You get a timeline in writing with your quote.
Will a redesign hurt my Google rankings?
Not if it's done properly. We redirect every old page and carry over what already ranks.
Which platform should I use?
The one your team can manage. We'll recommend one and explain why before you decide.
Who owns the website?
You do. The domain, hosting, files and accounts stay in your name.
Do you write the content?
We can. Or send us your notes and we'll turn them into clear pages.
Website Maintenance & Security
Which platforms do you maintain?
WordPress, Shopify, Webflow, Squarespace, Wix, GoDaddy and custom sites.
What if my site gets hacked?
If you're on a plan, we clean it, restore it from a backup and close the gap that let it happen.
Do you look after sites you didn't build?
Yes. Most of the sites we maintain were built by someone else.
Can I ask for content changes?
Yes. We agree what's included when we scope your plan, so there are no surprise bills.
How much does it cost?
It depends on your site. Tell us about it and we'll send a fixed monthly quote.
Dedicated Maintenance Team
How is this different from a maintenance plan?
A maintenance plan covers upkeep. A dedicated team adds an account manager, monthly project work and priority help.
What counts as urgent?
Anything that stops leads or sales, like the site being down or a broken form.
What hours do you work?
8 a.m. to 7 p.m. Eastern Time. That overlaps with the afternoon in the UK and Europe.
Can the plan change?
Yes. We review it with you and adjust as the business grows.
What if we stop working together?
Everything stays in your name, and we hand over access and notes.
Lead Generation Optimization
Do you run ads?
This service is about your website. If you run ads, we make sure the pages they send people to turn clicks into calls.
How soon will I see results?
Simple fixes can help within weeks. SEO takes longer because Google needs time to re-rank pages.
Do I need a new website first?
Usually not. Most sites can be improved as they are.
Does tracking work with cookie rules?
Yes. We set it up to respect consent in the UK, EU and Canada.
How much does it cost?
It depends on your site. Tell us about it and we'll send a quote.
Google Reviews & Local Presence
Can I ask customers for reviews?
Yes. What's not allowed is fake reviews, paying for reviews, or only asking happy customers. We ask every customer the same way.
Can you remove bad reviews?
Nobody can remove honest reviews. We help you flag ones that break Google's rules and reply well to the rest.
Do you need access to my profile?
Yes, as a manager. You stay the owner.
Are review texts allowed?
Yes, with the customer's consent. We set it up to follow the rules in your country.
Do you cover Trustpilot or HomeStars?
If your customers check them, yes.
Google Local Services Ads
Am I eligible?
It depends on your business type and country. Local Services Ads run in the US, Canada, the UK and several European countries. We check on the first call.
What does it cost?
You pay Google per lead, and the price varies by trade and area. Our management fee is quoted separately.
How is this different from Google Ads?
Google Ads charge per click. Local Services Ads charge per lead and connect the customer straight to you.
How long does verification take?
Google runs the checks, so timing varies. Often a few weeks.
What if I miss the call?
The customer gets an instant reply and your team gets an alert, so the lead isn't wasted.
Brand Identity & Sales Collateral
Do I need a new logo?
Not always. If people know your logo, we often refresh it rather than start again.
What do I get?
Logo files, colors, fonts, a short guide, and templates for proposals and quotes.
Can you keep our current logo?
Yes. We can build everything else around it.
Who owns the files?
You do, once the project is paid.
How much does it cost?
It depends on how much you need. Tell us and we'll send a quote.
Social Media Presence
Which platforms?
The ones your customers use. Usually Instagram, Facebook or LinkedIn.
Do you make the posts?
We make the templates, plan the calendar and write captions. Photos of your real work do best.
Do you run paid ads?
We can include paid promotion in campaigns. It's agreed in your quote.
Who answers messages?
Your team, with instant auto-replies if you want them.
How do you measure it?
By messages, calls and booked work, not likes.
CRM & Follow-up Systems
Which CRM do you use?
The one you have, if it fits. If you don't have one, we'll recommend one, such as HubSpot.
Will auto-replies sound robotic?
No. We write them with you, in your voice, and keep them short.
Is automatic texting legal?
Yes, with consent. We set it up to follow the rules in your country.
Can you move us off spreadsheets?
Yes. We import your contacts, jobs and quotes.
How do we know it's working?
Watch one number: how many minutes it takes to reply to a new lead. It should drop fast.
Custom Workflow Automation
What tools can you connect?
Most common ones: CRMs, calendars, email, forms, accounting, payments and team chat.
Do I need new software?
Usually not. We start with what you already pay for.
What if something breaks?
Each automation alerts us if it fails, so nothing goes missing.
Will this replace my staff?
No. It takes the boring part off their plate.
How much does it cost?
It depends on what you want automated. Tell us and we'll quote it.
AI Integrations
Will AI talk to customers on its own?
Only as much as you want. We usually start with drafts a person approves.
Is my data safe?
We only connect what's needed and show you where data goes before anything goes live.
Which AI tools do you use?
Whatever fits the job and your current tools.
Is it worth it for a small business?
When it saves paid hours or wins leads you'd lose, yes. We start small.
Do I need a CRM first?
It helps. We often set one up first.
Next step
Let's get you more customers.
Book a 20-minute call. We'll look at your site first and tell you what to fix.